A Frustrating Week

One of the downsides of living in the country and being away from urban amenities, is the limited choice of shops we have.  When we tire of the available ones within our area, we have to drive at least an hour from where we live, just to be able to try something different, whether it’s eating in a restaurant or clothes shopping and that is why I order most of our things online.

About a week ago, I ordered a few clothes for T, myself and my husband from this Japanese brand I’ve been meaning to try, especially since my family back home have only good things to say about this particular brand (which will remain un-named in this post, because I’m nice 😉  They only have a few shops around here in the UK unlike other foreign brands and every time I visit London I always forget to visit.

I was excited to receive the items right away so ordered next-day delivery, especially since I wanted T to wear the outfit when we went to the Bath Children’s Literary Festival as mentioned on my previous posts.  It didn’t arrive that day or the next.  When I tracked it online, it was logged as “attempted delivery”, which I found really hard to believe because I was home the whole time.

On Monday, it was then showing as “delivered”.  Odd.  I circled the house, and also went outside our little gate, just to double check that they didn’t leave it there, but it was nowhere to be found.  Prior to this, I’ve messaged them about “paying extra for a no-show next day delivery” to which they promised a refund.  I tried looking for a contact number on their website.  Found none – but came across a phone number of their London shop.  After about two hours of trying on and off, they finally answered the phone and promised to look into it and would phone me back.

And they did, but only to say that they did receive my email and will reply back. A bit peeved I inquired about my order.  The poor man on the other end couldn’t give me an answer, but told me to wait for the email.  To be fair, later that day I received the following:

Dear Mrs. B.

Thank you for your email.
We are sorry that you are still not in receipt of your parcel.

We understand that although it is stated that your parcel has been delivered to the below address you are still not in receipt of this. We have escalated this with our courier to look into further with the driver in question and will be in contact once we receive an update.

In the meantime, we would strongly advise you to check with your close neighbours (as parcels may be left in deemed safe locations or with neighbours as part of our courier’s policy), should this not be the case, please do not hesitate to contact us and we will escalate this further.

My reply was:

We live in a private road and there’s only three houses that share this.  I can assure you that if the order was somehow delivered to one of the houses in our street,  our neighbours would’ve brought the parcel to us by now, especially if they left it with the lovely farmer and his wife, down our road who likes to have little chats whenever they pass by in their quad bikes.

Unless of course, my order was accidentally delivered to Theo, the bull who lives in the field next to our house, then I’m afraid he might have had it for dinner, because somehow I doubt the jumper I chose for my husband would fit him.  Does that mean I won’t get a refund?

Kind regards,

Mrs. B.

And so the saga continues…

As I type this, the crazy old woman who lives in my head is sniggering. “You do realise you’re coming across as some bored superficial house-wife who has nothing better to do but moan about her lost purchases she ordered online?”  Hush, you silly old witch!  Keep taking the tablets … And yep and you know what? I don’t care.   I wouldn’t want to waste money now, would you?

If you find yourself driving in our corner of England, don’t be surprised if you see a bull wearing a lovely blue jumper.  Yes, I know. It’s way too small for him.  But don’t say anything please, it might hurt his feelings.

UPDATE:  I’ve finally received my package and I’m so pleased with my orders.  Might even order from them again, in spite bad delivery.  Will think it over.  Thank you all for your lovely/supportive comments.  We’re thinking of getting Theo his own jumper for Christmas 😉
Filed under Little Musings

I'm a part-time writer, full-time mother and dog-walker living in a small English village by the sea with my husband, daughter and a dog named Doc.


  1. Angela Webster

    The dreaded customer service emails ! I’ve come to the conclusion that they don’t even bother to read them properly I hope the bull enjoys his new togs and that you get a refund soon. #WotW
    Angela Webster recently posted…Word of the Week-CrispMy Profile

    • Thank you. Still hoping our order will arrive, but yes, if not a refund is a must!

  2. I think you are taking this really well, I hate it when things go missing in the post. I certainly don’t trust some companies that deliver parcels. I could tell you some stories! I don’t live in a rural area like (lucky) you but I do live in a newly built area and when we first moved in we had lots of problems with post and deliveries. I even had an entire weekly shop delivered to the wrong address. That took some sorting out, I couldn’t understand why the other household had accepted the delivery, but then they did get £160 of food delivered to their doorstep, I guess they must have been hungry!
    Anne recently posted…What’s in a Name?My Profile

    • I can’t believe they accepted it?! Hope you got that one sorted especially for that kind of amount. I’m hoping too that this will get sorted. Apparently this particular courier has a really bad reputation. They ought to change couriers if they want to make it here 🙂

  3. tracey at Mummyshire

    Oh I know your frustration about living in a rural place. Sometimes you just want something different and the drive and fuss you have to go to to get it is very frustrating!!
    Shopping online is supposed to stop the frustration but it sounds like it’s made it worse! I do like your response…keep it up until you get your refund!
    tracey at Mummyshire recently posted…Reading : My Word of the WeekMy Profile

    • I usually have very good experiences when doing online shopping… It’s just this particular brand 🙁 I think it’s also the courier’s fault. Hopefully it will be settled soon. Thanks!

  4. Lauretta Wright

    This did make me laugh – and cheered me up. But in all seriousness, I hope they deliver your parcel to you. I love your comment on Theo love – hilarious! Well done for keeping your sense of humour amid all the angst!
    Lauretta Wright recently posted…So what’s the real deal on EHIC cards?My Profile

  5. The Reading Residence

    How frustrating for you. So annoying and a waste of your time, as well as being disappointing as you were looking forward to your new things. I hope it gets sorted and that bull doesn’t have them! Thanks for sharing with #WotW
    The Reading Residence recently posted…Girls in FootballMy Profile

    • I’m actually confident Theo isn’t wearing my husband’s jumper… He might actually prefer mine 😉 Seriously though, thank you. I hope so too 🙂

  6. Kate @ Did That Just Happen Blog

    LOL, I had a package from a local bulk warehouse club that never showed up… I think it was stolen, but here is the deal, our delivery companies have decided to stop ringing the bell or knocking on the door – and I’m always at home but never know they’ve been here! It took some time but I got my money back. So frustrating! Especially since it had an outfit for T!

    • I’m a bit puzzled why delivery companies have stopped ringing/knocking on doors… Are they assuming that everyone is psychic and will know when to look? 😉 Glad you got your money back and hopefully was able to get another outfit for T 🙂

  7. Great responce, I hate it when parcels go missing we have had this happen a few times with things. Hope you get it all sorted.

    • That’s just it, I’m a regular online shopper like I mentioned and this has never happened to me, that’s why I’m really frustrated 🙁

  8. Jess Helicopter

    OMG this is hilarious and awful! I need to know what happened Dean!!!! DID YOU GET THE ORDER OR A REFUND? And also i’ve learnt a bit more about you….Japan!
    Jess Helicopter recently posted…Who Loves A Bit of Dressing Up?My Profile

    • I’m afraid the order hasn’t arrived yet. I’m still hoping it will or at least if not get a refund… I’ve never been to Japan 😉 It’s on my bucket list though. xx

  9. Jayne @ Sticky Mud and Belly Laughs

    Definitely sounds frustrating. We get the same here too. It’s a tiny little village with a handle of houses scattered about and they still can’t seem to find us. We just have to prey that the regular drivers who are used to the area are on, if a new drivers on, then it’s all over!
    Love your response 🙂
    Jayne @ Sticky Mud and Belly Laughs recently posted…DIY Paper Bonfire Crafts For KidsMy Profile

    • My husband also regularly receives parcels from the OU since he works for them and the regular drivers knows us too. I’m guessing the courier has never delivered in our area, otherwise, they’d know where to go. x

    • Oh dear, did the courier have sudden amnesia then? 😉 Hope you got it sorted out though.

  10. Oh I hope your parcel arrives. How frustrating! I did laugh at your reply letter though. I’d have probably said similar!

    • In the end, you’ve just gotta laugh right? Better I guess than hair pulling 🙂

  11. Rachel George, Ordinary Hopes

    I do feel your frustration. We are not as rural as you but it is a bit hard to find and then the house numbers are all in a muddle when people get here. I ordered a football shirt for my husband’s birthday a few years back and waited patiently. Then less patiently. Then I rang them and they insisted my house didn’t exist! I explained that it did and they continued to argue that it didn’t!

    I suggested they look back over the previous orders they had delivered to me.
    Rachel George, Ordinary Hopes recently posted…Not “special”.My Profile

    • I guess they also insisted that you were calling from an imaginary phone? 😉 That would’ve annoyed me too. Hope it got sorted out in the end 🙂

  12. Rhian Westbury

    I love your response, trying to make lighthearted out of an annoying situation. I’ve had this far too many times when I’ve had things delivered and they keep saying check with neighbours, but you know your neighbours don’t have it x
    Rhian Westbury recently posted…Latest Colourpop HaulMy Profile

    • That’s what’s really annoying isn’t it? Why not just apologise and try to make it right, instead of making up lies and excuses? 🙁

  13. Fashion and Style Police

    I hate it when my parcel goes missing and when the company messes me about. So annoying.

    • Same here. To be fair, this is the first time it happened to me… Hoping this will be the last 😉

  14. Oh, how frustrating! You hear so many stories these days about courier deliveries and how incompetent they can be! Hope your missing parcel turns up!

  15. Chloe Ciliberto

    Hahaha I’ll keep an eye out for the bull. I did giggle at that line. I hate it when parcel companies say they’ve delivered and haven’t. Luckily this has only happened twice before, but it’s so frustrating. Especially when you are in. I hope it gets sorted out soon! I love your reply x
    Chloe Ciliberto recently posted…A CITY BREAK, OR A COUNTRY RETREAT IN TUSCANY?My Profile

  16. Oh no! This is so frustrating! And the customer service is so poor. You are so nice, I would have definitely mentioned the name of the brand!
    Evelina recently posted…LFW Outfit RecapMy Profile

  17. Louise (Little Hearts, Big Love)

    Oh how frustrating for you! I love your reply and have a wonderful image of Theo the bull wearing the jumper you ordered for your husband! So glad that the parcel eventually turned up and I hope your delivery charge at least was fully refunded. #WotW
    Louise (Little Hearts, Big Love) recently posted…This is our normalMy Profile

  18. The Reader's Tales

    Just found your blog and loving it. That said, I think you are taking this pretty well…but I understand the frustration 🙂 Have a lovely day 🙂

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