A very long Family Love-Affair

I’m not so sure when or how my family started our love affair with Dr. Martens’ boots, all I know is that I blame my older brother for starting it.  I wouldn’t be surprised actually if it all began with his love-affair with music, specifically punk-music.  Yes, my brother loved the Clash, among others – soundtrack of my growing-up years … Shareef don’t like it, rock the casbah, rock the casbah.

To make the story short, he was the first one to have DMS in our family and of course, being the younger sibling, I absolutely had to have my own pair too.  And even my dad had his own, but it was a boring-brown one, not the classic black boots.  And since this was many moons ago, back in the old days when ALL of Dr. Marten’s boots were still all made in England, not China, and those boots, are still very much in good condition.  In fact, next time I go home, I’m going to bring them back to Blightly with me.

So of course, it’s only right that my very own daughter would have her very own DMS too:

If you’ve been following my blog for some time now, you might find photo #1 familiar.  That’s Doc as a puppy (so cute!)  She actually named her pup from her boots – Dr. Martens.

It’s also not surprising when choosing school shoes, we would also go with the same brand.  Admittedly though, it is a bit pricier than your regular Clarks school shoes, but we wanted something that would hopefully last longer than your average school shoes.

As parents, we don’t mind paying a little bit more for quality, since after all she’ll be wearing this weekly and five days in a row!  And although little T has outgrown her DMS, it’s still in very good condition (We plan to order another pair for her this winter!)  So yes, she also has school Dr. Martens’ school shoes.

 And besides, aren’t they the cutest Mary Janes you’ve ever seen?

I was really pleased with the style and the look when my daughter’s school shoes arrived and was so excited for her to wear them, especially since she seemed so pleased with them too!

So imagine my surprise and disappointment when after less than a week, the rubber on her shoes seemed to be looking really scruffy.  Was really shocked and wasn’t expecting this to happen, especially since they didn’t come cheap.

Great Customer Service

I ranted away with my DMS guru-brother over at Viber about how disappointed I was, he just  said, why not get in touch with them?  Not really expecting anything, I did as I was told.

And lo and behold, the next day, I got a reply from them.  After an exchange of a few emails, queries, and details, they out of good-will sent us a brand-new replacement of the said school shoes!  We did send the offending pair back to them for scrutiny.

Now that’s what I call superb customer service!

I am one-very pleased mum.  Don’t you just love it when brands you patronise turns out to really, genuinely care about their customers?  So if you’re looking for hard-wearing boots or shoes for your little ones, do consider Dr. Martens and if anything goes wrong, you’ll at least know, that your concerns will be taken care of.

 It’s not surprising that my …

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  1. thereadingresidence

    That’s very impressive service! I loved my DMs back in my teens, especially a maroon pair that I had. And I distinctly remember my best mate having a pair just like little T’s, too! Glad you’ve a good replacement now 🙂 Thanks for sharing with #WotW

    • I’m really pleased with them and their products… Well, maybe except for the Mary Janes, but like I mentioned, they have excellent customer service and had no qualms about sending us a replacement 🙂

  2. Kate @ Did That Just Happen?

    That’s a great word of the week to go with the story! I’m glad you contacted them and that they have awesome customer service that stepped up to the plate!
    And I looked, they make those Mary Jane’s in my size! 🙂 I’m almost tempted!

    • I know! Me too. But then again, I don’t really go out so it will be a waste on me 😉

  3. sophieblovett

    I love DMs too! I have a sheepskin-lined pair that I’m looking forward to getting out again this winter… Glad to hear their customer service was so impressive – she does look super cute in her Mary Janes!

    • Oooh, sheekskin-lined pair? That sounds fab! 🙂 Would love to have DMS like that too, especially in the winter!

  4. I had Doc Marten school shoes too – they wore like iron from memory and it used to take me a couple of years to walk through them – in a school that was very spread out and we walked a lot every day that was an achievement!

    • I know! Sadly, I just don’t think they are as good as they used to make them. Still like them though 😉 I miss my old pair.

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